⚡ Rising Sun Electric – Comprehensive Privacy Policy
Effective Date: [November 26, 2024]
Rising Sun Electric (“we,” “us,” or “the Company”) is committed to protecting the privacy and security of the information belonging to our customers, partners, and website users. This Privacy Policy details the types of data we collect, how it is processed, protected, and your rights concerning your personal information related to electrical services and installation.
1. Scope and Application
This policy applies to all data collected by Rising Sun Electric through service requests, site assessments, contract agreements, installation, maintenance work, website usage, and communication channels.
2. Information Collection and Categories
We collect and process various categories of information necessary for providing electrical contracting and installation services:
| Category of Data | Examples of Data Collected | Purpose of Collection |
| Personal Identification & Contact Data (PII) | Name, service address, billing address, phone number, email address. | Customer onboarding, job scheduling, contract management, and communication. |
| Property & Site Data | Blueprints, electrical panel specifications, circuit breaker details, utility meter numbers, site access codes, and photos of the installation area. | System design, load calculation, permit applications, and safety assessment. |
| Financial & Billing Data | Payment card details (processed securely), banking information for transfers, invoice history, and job cost breakdowns. | Processing payments, billing, and financial reconciliation. |
| Technical & Usage Data | IP addresses, website navigation data, date/time stamps (for users of our scheduling or client portal). | Platform security, troubleshooting, and service optimization. |
| Permitting & Compliance Data | Inspection reports, permit numbers, and data required by local electrical/utility authorities. | Securing necessary regulatory approvals and inspections. |
3. Legal Basis for Processing
We process your data based on the following legal grounds:
Contractual Necessity: Processing is essential for fulfilling our contractual obligations (e.g., performing a wiring job, installing a new service panel, processing a repair request).
Legitimate Interests: Processing is necessary for our legitimate business interests, such as ensuring job safety, diagnosing equipment faults, customer relationship management, and security, provided your rights do not override these interests.
Consent: We rely on consent for specific processing activities, such as non-essential marketing communication.
Legal Obligation: Processing is necessary to comply with legal requirements, including local electrical codes, safety standards, and insurance/liability reporting.
4. Data Sharing and Disclosure
We share your data only when necessary to fulfill the service requirements:
Permitting & Inspection: With local governmental authorities (for permits and inspections) and your local Utility Company (for service upgrades or meter work).
Subcontractors & Partners: With licensed third-party professionals (e.g., specialized technicians, engineers) who assist us with the project, bound by confidentiality agreements.
Financial Services: With banks and payment processors for billing and payment processing.
Warranty Providers: With equipment manufacturers for warranty registration and claim processing.
5. Data Security and Confidentiality
Confidentiality: We maintain strict confidentiality over your site plans, electrical service details, and financial information.
Technical Security: We employ robust technical safeguards, including data encryption, access controls, and secure storage to protect your information, especially data related to property security and utility access.
Compliance: Our data handling procedures are designed to meet relevant professional and regulatory standards for secure information management.
6. Your Rights Regarding Your Data
You have the right to:
Access: Request to see the personal data we hold about you.
Rectification: Request correction of any inaccurate property or personal contact data.
Object to Marketing: Object to the processing of your data for direct marketing purposes.
Request Deletion: Request the deletion of data, subject to necessary legal and retention requirements (e.g., we must retain records of electrical installations for liability purposes).
7. 📢 Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.
If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@risingsunelectric.shop.